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NHS hospital complaints revealed in annual report from health watchdog

Published on 18/10/2011

The Parliamentary and Health Service Ombudsman found 15,066 health complaints about the NHS in 2010/11 from patients without private medical insurance. This is a rise of 4.4 per cent from 14,429 the previous year.

In its annual report, the Ombudsman revealed that the majority of complaints were concerned with clinical care and treatment, with issues about diagnosis and communication high on the list. Another common complaint was the number of patients being struck off from their GPs without warning.

In the report, the Ombudsman said: "This report shows how, at a local level, the NHS is still not dealing adequately with the most straightforward matters.

The West Midlands was revealed as one of the worst areas, with 1,381 complaints- mainly about hospitals, GPs, primary care trusts and mental health. Heart of England NHS Foundation trust in Birmingham was the ‘most complained about’ in the country.

Heart of England NHS Foundation Trust runs Heartlands Hospital, Good Hope and Solihull Hospital. The Trust had a 109 per cent rise in complaints this year to 171, and the Ombudsman has now stepped in to work with the Trust to address this issue.

A Health Service Ombudsman said: “Heart of England is the most complained about body and has moved up from 13th place last year. We are working with this Trust to identify what lessons can be learnt from the large number of complaints about them.”

Patients living in Birmingham who are worried about their healthcare should consider investing in private medical insurance. These patients could be treated in BMI The Priory Hospital, a private hospital situated in Edgbaston. BMI The Priory has 118 ensuite, private rooms, all with satellite TV and a telephone. Hospital facilities include six theatres and a six bed critical care unit.

With health insurance, patients will be able to avoid the problems with the NHS and be treated promptly in a private hospital with excellent facilities. Compare health insurance quotes online now to avoid the repercussions of the NHS cuts.

© ActiveQuote Ltd. 2011

Categories:  NHS and Hospitals
NHS hospital complaints revealed in annual report from health watchdogThe Parliamentary and Health Service Ombudsman found 15,066 health complaints about the NHS in 2010/11 from patients without private m    tweet it on twittershare with your friends on Facebookshare with your friends on MySpaceBlog it on your LinkedIn profile

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