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GP practises in England to be rated by patients to improve services

Published on 07/06/2012

GP practises in England are to be given a mark out of ten by their patients in a bid to improve services for NHS patients and those with private medical insurance.

GPs are the first port of call for all patients, regardless of whether you have health insurance or not. The Department of Health has introduced the patient experience measure to give people more choice over this part of their healthcare.

Surgeries will be rated on four points: length of time spent in the waiting room, opening hours, ease of getting appointments and whether or not doctors listen. Scores will be collected using data from the annual GP Patient Survey.

The patient experience measure will apply to all 8,000 GP surgeries in England with immediate effect.

Scores will be used to calculate an overall rating for each GP surgery and will be published on the NHS Choices website.

Lord Howe said: “Opening up this data is another step forward in giving people more choice. Patients will now be able to see exactly what the experience of being a patient at each GP surgery is really like.

“This data will not only help patients choose the right GP surgery for them but will also give GP surgeries and the NHS new information they can use to make fresh, innovative improvements.”

However, doctors have misgivings about the plans. The Royal College of GPs and the British Medical Association have criticised the system for being a blunt tool that disregards important elements like trust and kindness.

If you have health insurance and suspect something is wrong, visit your GP, who will decide whether you need to be referred to a private specialist.

© ActiveQuote Ltd. 2012

Categories:  NHS and Hospitals
GP practises in England to be rated by patients to improve servicesGP practises in England are to be given a mark out of ten by their patients in a bid to improve services for NHS patients and those with pr    tweet it on twittershare with your friends on Facebookshare with your friends on MySpaceBlog it on your LinkedIn profile

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