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Good bedside manner to benefit private medical cover holders?

Published on 06/01/2011
Those with private medical cover could benefit from the attention of staff with good bedside manners if they are required to spend time in hospital.

According to a new report, improving the 'patient experience', such as privacy, interaction and a polite and caring manner, can help patients feel happier and recover more quickly.

However, the study, published by the NHS Confederation, says this is something that does not happen in many NHS hospitals.

Jo Webber, deputy director of policy at the NHS Confederation, said: "There has been huge progress in recent years on things like the time people are waiting for care and the standard of the treatment they receive. It is now appropriate for us to be looking at the kinds of experiences people get in hospital as well.

"Simple things like spending time with patients, talking to them, listening to their concerns and addressing issues like noise, privacy and the quality of food, can make a huge difference."

The news may encourage some to take out private medical cover instead of using the NHS to benefit from a better hospital experience.

It follows the recent 2010 Commonwealth Fund appraisal of healthcare services in seven countries, which rated UK seventh for patient-centred care.
© ActiveQuote Ltd. 2011

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