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Circle Healthcare reveal plans for patient satisfaction at Hinchingbrooke Hospital

Published on 15/11/2011

All patients treated at Hinchingbrooke hospital in Cambridgeshire will be asked to publically rate their stay to increase transparency of care, after the hospital is taken over by Circle Healthcare next year.

Hinchingbrooke hospital is to become Britain’s first privately run NHS hospital after a controversial takeover. The NHS hospital currently carries around £40m of debt, and has been given a high risk rating by the NHS. From 1 February 2012, Circle will assume the financial risk of making Hinchingbrooke Hospital more efficient and paying off its debts.

One of Circle’s plans is to ask all patients to rate their medical treatment, food, and personal care. The feedback will then be published on the internet on a weekly basis for the public to see. Hinchingbrooke will then respond publically to any criticisms made.

Ali Parsa, Chief Executive of Circle Healthcare, said: "The transparency about how people feel about the place is vital," he said. "It makes people think about what's important – and that's how you improve care."

Mr Parsa also outlined his plans to split the hospital into small groups of clinical teams. He said: "We are going to spend a lot of time turning the hospital into small units where people have ownership of what they do – so it's small enough that they matter within it. Then we are going to get the units to agree what their vision is – what is their plan?

"We need to make sure everybody who works in the hospital is serving that objective. It's amazing how quickly you discover that a lot of work people do in hospitals is around things which don't matter."

This system is already in place at Circle’s private hospitals, but currently there are no NHS hospitals which monitor or publish patient satisfaction on a case by case basis. Unless more hospitals follow the example of Hinchingbrooke, this will remain the only NHS hospital with true transparency of care.

With private medical insurance, patients will be guaranteed treatment in a private hospital of their choice. Browse our free searchable hospital database to find a hospital near you, or compare health insurance policies online now.

© ActiveQuote Ltd. 2011

Categories:  NHS and Hospitals
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