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A quarter of patients would not recommend their local NHS hospital

Published on 29/11/2011

According to the 2011 Dr Foster Hospital Guide, a quarter of patients would not recommend their local NHS hospital to friends. We compare the most complained about hospitals with nearby private hospitals to see the difference private medical insurance can make to quality of care.

The Dr Foster research firm looked at the responses of 8,864 patients on the NHS Choices website, and found that 26 per cent of them would not recommend their local hospital. Common complaints included lack of cleanliness, uncollected rubbish, and uncaring doctors and nurses.

Unclean wards were one of the main complaints about NHS hospitals

Newham General Hospital had the worst record, with as little as 21 per cent recommending treatment there. One patient who had been brought in to Newham General Hospital in East London described doctors and nurses as ‘robotic’ and said they felt like they were on ‘some sort of mass production line’.

Another hospital with poor feedback was Queen’s Hospital in Romford, with only 26 per cent of patients recommending it to friends. A patient admitted to Queen’s Hospital said bloodied dressings covered the floor and another said the ward stank of sewage.

A 15 minute drive away from Newham General Hospital is BMI The London Independent Hospital, a private hospital with 61 private ensuite bedrooms. Facilities here include three theatres, an intensive Care Unit and a High Dependency Unit. In 2010, over 95 per cent of patients would have recommended this hospital to a friend.

A 20 minute drive away from Queen’s Hospital in Romford lies the private Spire Hartswood Hospital, with 47 single private rooms, 2 critical care beds, a gym and a hydrotherapy pool. 95% of Spire Hartswood's patients would recommend the hospital to others.

With private medical insurance, you can choose when and where you want to be treated, and by a preferred consultant. Compare health insurance policies online now to ensure you receive the best healthcare available when you need it most.

© ActiveQuote Ltd. 2011

Categories:  NHS and Hospitals
A quarter of patients would not recommend their local NHS hospitalAccording to the 2011 Dr Foster Hospital Guide, a quarter of patients would not recommend their local NHS hospital to friends. We compare th    tweet it on twittershare with your friends on Facebookshare with your friends on MySpaceBlog it on your LinkedIn profile

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