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ActiveQuote Global Reach, Dunleavy Drive Cardiff South Wales CF11 0SN 0800 862 0373

Sales Support Consultant

Sales Support Consultant (Private Medical Insurance)

We are looking for customer-oriented people with a friendly and professional approach to become our newest Sales Support Consultants!

  • Cardiff Bay / Hybrid
  • opportunities for career development
  • regular appreciation rewards - including vouchers, team night outs, etc
  • fun & rewarding environment

This is a great opportunity to enter the Financial Services industry!

As an ActiveQuote PMI Sales Support Consultant, you will be looking after our Private Medical Insurance customers post-sale and delivering excellent customer service.

As part of the Sales Support function, you will be responsible for handling all post-sale administration and customer service, which includes ensuring applications are underwritten, customer expectations managed, and turning applications into live policies with a minimum cancellation rate.


Responsibilities and Duties

  • Communicate with customers, insurance companies and associated third parties to support the customer journey and the conversion of sales into live policies
  • Have the confidence and ability to build a rapport that allows the customer to feel at ease when disclosing medical conditions
  • Carry out the necessary administrative functions to convert a sale to a live policy
  • Communicate and support Sales Consultants with regular updates on progress and required action on live cases
  • Have a high regard for compliance within an FCA regulated business and adhere to all legislation and regulatory guidelines

What We’re Offering

  • Competitive basic salary - starting at £19,500
  • 30 days holiday per year
  • Extra day off for your birthday
  • Hybrid Working up to 3 days per week
  • Bupa Health Insurance – full cover
  • Income Protection
  • Pension
  • Enhanced Family Friendly Rights (including Maternity, Paternity and Parental Leave)
  • Full ongoing training will be provided with lots of opportunities for progression

Other Benefits:

  • Complimentary ActiveQuote hoodie and polo
  • Employee Assistance Programme
  • Employee recognition scheme
  • Free eye tests


What We're Looking For:


  • Strong time management skills with the ability to manage own workload and meet deadlines
  • Excellent communication skills both verbally and written
  • Strong commitment to delivering an exceptional customer experience
  • High attention to detail
  • A dedication to being reliable, honest and passionate about our customers
  • Ability to contribute to a positive, working environment with a good team spirit and strong
    work ethic


  • Experience of working within an outbound call centre
  • Experience of working within financial services or regulated environment
  • Administration qualification (e.g. NVQ) 


What We’re Offering:

  • Basic salary dependent on experience
  • 30 days holiday (inclusive of bank holidays)
  • Extra day off for your birthday
  • Full ongoing training will be provided and opportunities for development
  • Income Protection
  • Private Medical Insurance - full cover
  • Pension Plan
  • Enhanced maternity and paternity package


Apply now

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