Sales Support Consultant

Sales Support Consultant (Private Medical Insurance)

As an ActiveQuote Sales Support Consultant within PMI, you will form part of the Sales Support
function and will be responsible for handling all post-sale administration and customer service, which includes ensuring applications are underwritten, customer expectations are managed, and applications are turned into live policies with a minimum cancellation rate.

Responsibilities and Duties:

• Communicate with customers, insurance companies and associated third parties in the most
  appropriate medium (telephone, email, written) that supports the customer journey and the
  conversion of sales into live policies
• Carry out the necessary administrative functions to convert a sale to a live policy
• Communicate and support Sales Consultants with regular updates on progress and required
  action on live cases
• Resolve customer’s dissatisfaction appropriately and log all instances of dissatisfaction
  reported to you
• Have a high regard for compliance within an FCA regulated business and adhere to all
  legislation and regulatory guidelines
• To constantly display and encourage ActiveQuote company values of INTEGRITY, UNITY,
  INNOVATION and PASSION

What We're Looking For:

Essential

• Strong time management skills with the ability to manage own workload and meet deadlines
• Excellent communication skills both verbally and written
• Strong commitment to delivering an exceptional customer experience
• High attention to detail
• A dedication to being reliable, honest and passionate about our customers
• Ability to contribute to a positive, working environment with a good team spirit and strong
  work ethic
• At least 6 months of relevant customer service experience
• Minimum of 5 GCSEs including Maths and English at grade C or above 

Desirable

• Experience of working within an outbound call centre
• Experience of working within financial services or regulated environment
• Administration qualification (e.g. NVQ) 

What We’re Offering:

• Basic salary dependent on experience
• 30 days holiday (inclusive of bank holidays)
• Extra day off for your birthday
• Full ongoing training will be provided and opportunities for development
• Income Protection
• Private Medical Insurance - full cover
• Pension Plan
• Enhanced maternity and paternity package