Sales Support Consultant (Private Medical Insurance)
We are looking for customer-oriented people with a friendly and professional approach to become our newest Sales Support Consultants!
- Cardiff Bay / Hybrid
- opportunities for career development
- regular appreciation rewards - including vouchers, team night outs, etc
- fun & rewarding environment
This is a great opportunity to enter the Financial Services industry!
As an ActiveQuote PMI Sales Support Consultant, you will be looking after our Private Medical Insurance customers post-sale and delivering excellent customer service.
As part of the Sales Support function, you will be responsible for handling all post-sale administration and customer service, which includes ensuring applications are underwritten, customer expectations managed, and turning applications into live policies with a minimum cancellation rate.
Responsibilities and Duties
- Communicate with customers, insurance companies and associated third parties to support the customer journey and the conversion of sales into live policies
- Have the confidence and ability to build a rapport that allows the customer to feel at ease when disclosing medical conditions
- Carry out the necessary administrative functions to convert a sale to a live policy
- Communicate and support Sales Consultants with regular updates on progress and required action on live cases
- Have a high regard for compliance within an FCA regulated business and adhere to all legislation and regulatory guidelines
What We’re Offering
- Competitive basic salary - starting at £19,500
- 30 days holiday per year
- Extra day off for your birthday
- Hybrid Working up to 3 days per week
- Bupa Health Insurance – full cover
- Income Protection
- Pension
- Enhanced Family Friendly Rights (including Maternity, Paternity and Parental Leave)
- Full ongoing training will be provided with lots of opportunities for progression
Other Benefits:
- Complimentary ActiveQuote hoodie and polo
- Employee Assistance Programme
- Employee recognition scheme
- Free eye tests
What We're Looking For:
Essential
- Strong time management skills with the ability to manage own workload and meet deadlines
- Excellent communication skills both verbally and written
- Strong commitment to delivering an exceptional customer experience
- High attention to detail
- A dedication to being reliable, honest and passionate about our customers
- Ability to contribute to a positive, working environment with a good team spirit and strong
work ethic
Desirable
- Experience of working within an outbound call centre
- Experience of working within financial services or regulated environment
- Administration qualification (e.g. NVQ)
What We’re Offering:
- Basic salary dependent on experience
- 30 days holiday (inclusive of bank holidays)
- Extra day off for your birthday
- Full ongoing training will be provided and opportunities for development
- Income Protection
- Private Medical Insurance - full cover
- Pension Plan
- Enhanced maternity and paternity package
