Sales Support Consultant
As an ActiveQuote Protection Sales Support Consultant, you will form part of the Sales Support function and will be responsible for ensuring Telephone Interviews are completed fully and accurately and submitted, handling all post-sale administration and customer service, which includes ensuring applications are underwritten, customer expectations managed, and applications turned into live policies with a minimum cancellation rate.
This role is partially telephone-based and, as such, requires a friendly yet professional telephone manner with the ability to build a rapport.
Responsibilities and Duties
- Communicate with customers, insurance companies and associated third parties in the most appropriate medium (telephone, email, written) that supports the customer journey and the conversion of sales into live policies
- Complete medical and lifestyle questionnaires with customers with a high regard for accuracy and submit them to the Insurer within a timely manner
- Have the confidence and ability to build a rapport that allows the customer to feel at ease when disclosing medical conditions
- Carry out the necessary administrative functions to convert a sale to a live policy
- Communicate and support Sales Consultants with regular updates on progress and required action on live cases
- Have a high regard for compliance within an FCA regulated business and adhere to all legislation and regulatory guidelines
- To constantly display and encourage ActiveQuote company values of INTEGRITY, UNITY, INNOVATION and PASSION
Skills & Education
- Strong time management skills with the ability to manage own workload and meet deadlines
- Excellent communication skills both verbally and written, including an excellent telephone manner
- Strong commitment to delivering an exceptional customer experience
- High attention to detail
- A dedication to being reliable, honest and passionate about our customers
- Ability to contribute to a positive, working environment with a good team spirit and strong work ethic
What We’re Offering
- Competitive basic salary
- 30 days holiday per year (inclusive of bank holidays)
- Extra day off for your birthday
- Bupa Health Insurance – full cover
- Income Protection
- Pension
- Enhanced Family Friendly Rights (including Maternity, Paternity and Parental Leave)
- Full ongoing training will be provided with lots of opportunities for progression
- A hardworking but fun and lively atmosphere with opportunities to develop within the business
- Employee recognition scheme
