Sales Coordinator
Company Outline
We have an exciting opportunity for a Sales Coordinator to join our new business insurance team in Cardiff Bay. ActiveQuote provides Life, Health and Income Protection insurance advice to customers via a wide range of insurers, including Aviva, AXA, Bupa, Vitality, AIG, L&G to name but a few.
ActiveQuote works in partnership with the UK’s leading price comparison sites including MoneySuperMarket, GoCompare, Uswitch and money.co.uk, meaning all customer enquiries are warm leads as they will already have received a quote via our market leading comparison system.
Job Scope
As an ActiveQuote Sales Coordinator, you will form part of the Sales function and will be the first contact with a customer, explaining the features of ActiveQuote and the benefits of the advised sales process, to generate and refer a lead for the Sales Consultants. The key scope of the role is to make high-volume outbound calls on real time and legacy campaigns to meet an expected call and quality target. You will be expected to offer outstanding customer service being first point of call to the comparison site customer generated leads.
Responsibilities and Duties
- Act as the first point of contact on call campaigns to bolster a customer’s interest and generate a lead for the Sales Consultants
- Ensure all leads generated are correctly qualified as per the Sales Coordinator script
- Clearly and concisely promote the features and benefits of ActiveQuote, our products and the advised sales process, whilst taking advantage of cross sell opportunities
- Achieve and maintain targets for productivity, quality and compliance
- Support colleagues and the management team to ensure the best possible outcome for ActiveQuote and our clients
- Proactively work towards keeping up to date with company processes and policies and adhering to all FCA legislation and regulatory guidelines
- To constantly display and encourage ActiveQuote company values of INTEGRITY, UNITY, INNOVATION and PASSION
Skills & Education
Essential
- Excellent communication skills both verbally and written towards all our customers and insurers
- A dedication to being reliable, honest and passionate about our customers
- Ability to contribute to a positive, working environment with a good team spirit and strong work ethic
- Strong commitment to delivering exceptional customer experience
- Strong ability to follow scripts
- Proactive and driven individual with a desire to develop
- Capable of meeting targets and goals, with the ability to self-motivate
- Highly resilient
- Minimum of 3 GCSEs including Maths and English at grade C or above
Desirable
- 6 months customer service experience
- Experience of working within an outbound call centre role, and/or within financial services or regulated environment
- Administration qualification (e.g. NVQ)
What We're Offering
- £23,482.11 starting salary with OTE up to £29k
- 30 days holiday per year (inclusive of bank holidays)
- Extra day off for your birthday
- Bupa Health Insurance – full cover, medical history disregarded
- Income Protection cover
- Pension Plan
- Sales Consultant development program enrolment with clear progression opportunity into an exciting and rewarding sales career with 50k+ OTE
- Opportunities for career development
- Enhanced maternity and paternity package
- Employee recognition scheme
