'Please can I recommend Sarah Clifford for any award for great customer service.
I recently checked online for income protection insurance, and although I am the type of person to put the phone down on any telephone sales person, especially after I have one an online quote, her mannerisms and her professionalism over the phone won me over the moment she spoke.
She moved heaven and earth for me to find a quote suited for me, and I will be completing the purchase with her.'
‘For the second time in two years, my family has had outstanding service from Leanne Ross.
In 2014 she managed to find an excellent policy with The Exeter for my children and me, with a considerable saving when compared to our previous insurer. Recently she achieved an even more impressive feat in arranging for my husband to move insurers on a full switch basis, with no exclusions, including cover for existing conditions. Again, this has saved us a significant amount in the annual premium.
Leanne evidently knows the medical insurance market inside out and it is clear that she has also built relationships with the key providers that enable her to arrange exceptionally good deals for her clients. Just as importantly, Leanne is extremely responsive and reliable, staying in contact and delivering on her promises throughout what is a very stressful process. Her friendly and supportive manner makes all the difference and she has the gift of helping worried clients immediately feel that they are in safe and expert hands and that a solution to their problems will be found!
We have already recommended Leanne to one set of friends and will continue to do so whenever we get the chance.’
Mrs S, London
‘Over the past year or two I have been dealing with Sian with regard to my family's Private Health Insurance.
Sian was very helpful and professional in the beginning, helping me choose a suitable provider and taking into account my family circumstances when deciding on the best course of action for me. Her advice was good, and her judgement sound, so I felt I could make the right informed decisions.
This year a family member needed surgery. Sian was superb in supporting us with the claims process, following up on our behalf and demonstrating a tenacious attitude to ensuring we, as her customers, were happy with the outcome.
So overall, as a representative of your company, she has been a brilliant asset for you and we are very grateful for her support and assistance.
I know many companies like feedback on how they are doing, and in this case I was so impressed by Sian that I wanted to write to you personally, to ensure you were aware of the excellent service she provided us. She's been an absolute star! Please pass on my thanks to her.’