Protecting your Personal Information
The Site is operated by ActiveQuote Health Ltd. Further details of ActiveQuote
Health Ltd are set out in our Web terms of use. In this privacy statement,
"our", "we" and "us" refer to ActiveQuote Health Ltd..
By submitting any
information about you and other people to this website, you and they consent to
its use as set out in this Privacy Policy. Please therefore take the time to
read the Privacy Policy carefully.
Your "personal information" means any
information that you have given to us, or third parties, in connection with a
service or product offered whether through use of this web site, by phone or in
writing.
We only ask for your personal information on pages which are secured
using the industry standard Secure Sockets Layer (SSL) technology which encrypts
all the data that you type in before transmitting across the Internet to us.
Confirmation of this is provided in your web browser by the presence of a
padlock symbol, the location of which varies depending on which browser you
have. We store your information in a secure location which can only be accessed
by authorised personnel and we never copy information onto portable media such
as CD-ROMs, DVDs, floppy disks, flash cards etc. Your password is stored in a
non-reversible format so that no one will ever see your password, including our
own staff. We never send passwords in e-mails, instead we provide a method for
you to securely change your password yourself in the event that you forget your
password. If you provide us with any payment information this is stored in
encrypted format and erased from our database as soon as it has been used for
the purpose for which you provided it.
We may make changes to this privacy
statement from time to time. Such changes will be effective from the time they
appear on the Site. Therefore, you should remember to check this privacy
statement from time to time.
How we use your information and who we share it
with
Your privacy is important to us. We will use your information to manage and
facilitate your use of our services, your relationship with us, statistical
analysis, staff training and system testing.
This may include disclosing your
information to the insurers listed on this site.
All personal information
supplied by you will be treated in confidence by us and will not be disclosed to
any third parties except where your consent has been received or where required
by a government or law enforcement agency. In order to provide you with products
and services this information will be held in our data systems or the data
systems of the insurers listed on this site.
We will not transfer your
information to other countries. We will only pass on your information to the
insurers listed on this site. You should consult those insurers privacy policy
before entering into a contract of insurance.
Use of your Personal Information
When you buy a product or service through us, you will have a policy document
relating to that product or service. If there is any conflict between the terms
of this privacy statement and those of the specific privacy statement that
applies to a particular product, then the terms of the latter will prevail.
This
document should be shown to anyone else who is covered by, or a party to, any
services or policies you buy from us.
Collection of Information
We collect
information strictly in accordance with the Data Protection Act. When we collect
personal information directly from you, if you ask for a quote or purchase a
product or service from us we will do our best to ensure that information is
kept up to date and accurate. Please assist us in this by advising us of any
changes as soon as possible.
On the “My Account” page of our website there are
links that allow you to view the key information that we hold about you and
allow you to update it.
Disclosure of your information to a third party will
only be made where it is necessary for the performance of an agreement we have
with you and
- You have given your consent to the disclosure; ·
- Such disclosure
is required by law; ·
- We are entitled to transfer rights and/or obligations as
provided under the terms of any policy you may purchase; ·
- Any such third party
provides benefits or services to you under or in connection with our agreement
with you; or ·
- It is a credit reference or fraud prevention agency.
Enhancements
in technology may result in changes in the way we view, record and use your
personal information. If we think the changes could be to your disadvantage, we
will advise you, by email and by posting a notice of amendment on the Site, at
least 30 days before the changes become effective. If you then continue to use a
service or product for a further 60 days we will assume you have consented to
the changes.
Use of Personal Information for Information and Marketing Purposes
We will keep you informed by e-mail about products or services that you have
purchased. We may also occasionally send you e-mail information with news or
about other products and services that we believe could be of use to you. In
these e-mails we will include a clear and easy method for you to opt out of
receiving similar e-mails in the future.
Sensitive Personal Information
To
provide you with some of our products or services, we may need to collect and
process sensitive personal information about your health and about the health of
the other persons you have requested to be a party to the service or product. We
will only use sensitive personal data for the specific purpose for which you
provide it. Please ensure that you only provide us with sensitive information
about other people with their express agreement.
Cookies
A cookie is a piece of
information stored on the hard drive of a computer by a web server to enhance
and simplify a website user's experience by identifying a user if he or she has
previously accessed that website. Cookies are commonly used on the Internet and
cannot harm a user's computer system. You can find out more about the way
cookies work on http://en.wikipedia.org/wiki/HTTP_cookie.
The cookies used on
the Site do not include any information that others could read and understand
about you such as your name or any account or policy number. They contain no
personal information about you.
You may set your browser to decline cookies
however this site will not work if you do so.
Further Information
You should be aware that any telephone calls made to us may be recorded for
monitoring and training purposes and to assist us in preventing and detecting
fraud. Therefore, your use of this means of communication means that you accept
and consent to this. You are entitled to request a copy of the personal
information we hold about you for a fee of £10. If so, please contact the Data
Protection Officer :
| By Telephone |
|
029 2009 0270 |
| By Email |
|
 |
| By Post |
|
The Data Protection Officer
ActiveQuote Health Ltd
50 Caerau Lane
Cardiff CF5 5HQ
|